This Agreement is a legally binding contract between You ("you" or "User") and Emergency Dentists Ltd ("Emergency Dentists", "we" or "us"). BY USING OUR WEBSITE OR SERVICES AT emergency-dentists.co.uk OR PAYING FOR DENTAL SERVICES THROUGH OUR PLATFORM, YOU ACCEPT THESE TERMS AND CONDITIONS AND OUR PRIVACY POLICY.
1. Key Definitions
- Client: Any User booking appointments with a dental Provider
- Provider: Any dental professional offering services through our platform
- User: Anyone accessing or registered on our website
- Website: Our platform at emergency-dentists.co.uk
2. Our Service
Emergency Dentists is a limited company registered in England and Wales that connects Clients with dental Providers for emergency and routine appointments. Our booking process works as follows:
- Enter your location and maximum travel distance
- Browse available Providers within your specified radius
- Select and pay for your preferred appointment
- Receive contact details for the dental practice
3. Fees and Payments
Appointment Fees
- Initial emergency assessment: £50 (non-refundable)
- This fee covers the consultation and X-rays if clinically necessary
Treatment Fees (Paid directly to Provider)
- Basic treatment (£40): Prescriptions, temporary fillings, re-cementing crowns, abscess drainage, etc.
- Advanced treatment (£130): Root canal initiation, non-surgical extractions
Prices are per tooth. Multiple teeth may incur additional charges.
Important Payment Terms
- The booking fee is non-refundable
- We may offer promotional codes with specific terms of use
- Payments for treatments beyond the initial assessment are made directly to the Provider
- We are not responsible for the quality of dental services provided
4. Refund Policy
In accordance with our commitment to transparent business practices, please note the following regarding our refund policy:
- All fees paid through our platform are strictly non-refundable
- This includes booking fees, appointment fees, and any other charges processed via our website
- Cancellation of appointments does not entitle you to a refund
- In cases of service unavailability due to provider issues, we may offer rebooking rather than refunds
- Exceptional circumstances will be reviewed on a case-by-case basis at our sole discretion
- Any disputes regarding refunds must be submitted in writing to our customer service department
5. Appointment Policies
- Arrive 10 minutes before your appointment
- Late arrivals (10+ minutes) may have appointments forfeited without refund
- Changes must be requested at least 24 hours before your appointment
- You must disclose relevant medical history and medications
- Providers may need to reschedule in case of other emergencies
- Follow-up appointments for unresolved symptoms are free within 7 days
6. Account Security
- You must provide accurate information when registering
- Keep your password confidential
- Notify us immediately of unauthorized access
- Users must be of legal age (18+) to register
7. Website Usage Rights
- All content on our website is our intellectual property
- You may only use our website for booking dental appointments
- We reserve the right to remove inappropriate content
8. Limitations of Liability
- Emergency Dentists is an intermediary between Clients and Providers
- We do not guarantee the quality of dental services
- We are not liable for disputes between Clients and Providers
- Our service is provided "as-is" without warranties
- We are not liable for any damages arising from your use of our website
9. Termination
- We may terminate your account for violations of these terms
- You may terminate your account after fulfilling all obligations
10. Changes to Terms
We may update these terms at any time. Continued use of our services after changes constitutes acceptance of the updated terms.
11. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.
12. Contact Information
Email: info@emergency-dentists.co.uk
Last Updated: 02/03/2025
